Chi Chi Tortoise Sunglasses

**IMPORTANT PLEASE READ**

Shipping

We are based in Sydney, Australia and aim to dispatch all orders within 1–2 business days of purchase. Please note that during peak periods (such as sales events), there may be delays in processing & shipping times. This is out of our control and we cannot compensate for any delays in delivery.

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Domestic Shipping Services (Australia Only)

Australia Post Standard Shipping: $10 AUD (estimated 3–7 business days)

Australia Post Express Shipping: $15 AUD (estimated 1–4 business days)

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International Shipping Services (Outside of Australia)

Please Note:

Delivery timeframes are provided as estimates by postal services and cannot be guaranteed. We are unable to issue refunds or store credit for orders experiencing shipping delays outside of our control.

Once your order has been dispatched, we are no longer responsible for the package. We are unable to refund lost, stolen, or abandoned packages. However, we want every customer to receive their order, and we will work with shipping carriers to help locate any missing packages where necessary.

If you are unable to checkout, it may be because we do not ship to your country. Please email us at info@camicitrine.com.au if this affects you, & we will assist.

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Customs, Duties & Taxes

All Duties and Taxes are NOT INCLUDED at checkout.

International customers (outside of Australia) are wholly responsible to pay any applicable inbound fees (including duties and taxes) upon receiving the package, as outlined by local Customs Authorities. Please refer to your local Customs Authority for estimated charges and rates on overseas packages into your country before purchasing. Cami Citrine will never pay these customs charges on your behalf.

Unfortunately we are unable to refund orders if a customer declines to pay customs fees, taxes or duties. The package will be considered abandoned by the shipping provider and returned to sender.

Please ensure your shipping address & contact details are accurate and secure. We cannot be held responsible for orders not received due to incorrect or incomplete address or contact information.

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Returns & Exchanges

Due to hygiene reasons, we are unable to accept any returns or refunds on jewellery.

We do not offer refunds for handbags, however we can offer store credit if returned within 7 days of receiving your item.

We do not offer refunds for sunglasses, however we can offer store credit if returned within 7 days of receiving your item.

All return shipping costs & handling charges are to be paid in full by the customer.

Sale items are final sale and cannot be returned, exchanged, or credited.

 

Please Note:

Orders with pre-ordered items in it will be shipped together once pre-orders arrive.

All returned items must be in original condition and packaging (e.g., sunglasses case, cloth, and box). Returns without original packaging or in worn/used condition will not be accepted.

Every item is carefully quality-checked before dispatch. In the unlikely event your item arrives damaged, please contact us at info@camicitrine.com.au to discuss your options.