Shipping & Returns

Shipping

We are based in Sydney, Australia and we endeavour to ship all orders within 1-2 business days of the purchase. 

Cost:

Regular shipping is $10 (usually 2 - 7 business days) and express is $15 (usually 1 - 3 business days)

New Zealand Standard: $11 AUD (Usually 3 - 8 business days)

New Zealand Express: $16 AUD (Usually 2 - 4 business days)

All other International Shipping Standard: $18 AUD (Usually 5 - 12 business days)

All other International Shipping Express: $33 AUD (Usually 2 - 7 business days)

Once an item has been shipped, we are no longer responsible for the package. We are unable to refund stolen or lost packages or any un-retrieved packages. This being said, we do want every one of our customers to receive their purchases, and we will do our best to help you locate your parcel in working with the shipping authorities. 

Please note that delivery times are estimates from postal services however they cannot be guaranteed. Shipping delays are out of our control and we cannot refund orders just because they have had a shipping delay. 

Customs/Import duties and taxes: Duties and taxes are NOT included at the checkout. Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information. We are not able to offer refunds on orders due to customers refusing to pay for customs, taxes or duties.

Please ensure your delivery address is correct and secure: we are not liable for your items not received due to incorrect shipping address. 

Returns

For hygiene reasons, we do not accept any returns on our jewellery.

For reasons of customers purchasing handbags for one wear for events and returning, we are also unable to accept returns on those. We are however able to offer store credits within 7 days of the customer receiving the item.

Sunglasses purchased at full price are able to be returned for a store credit as long as they are returned within 7 days of the customer receiving the purchase. 

All sale items are unable to be returned or exchanged or offered a store credit. 

ALL returned items must be returned in their original condition and with their packaging - e.g. sunglasses case, cloth and box. If they are not returned in their original condition we won't be able to accept it. 

All return shipping costs are to be covered by the customer. 

We quality check every item prior to being posted out to our customers to ensure that all items received have no damages. If for some reason there is a major damage to your jewellery when you receive it, please contact us via info@camicitrine.com.au to discuss your options.