FAQs

Every piece is made on a 925 sterling silver base, finished in 18ct gold plating or left as sterling silver, then sealed with a protective electroplated coating - and every piece is 100% nickel-free and lead-free, so it's hypoallergenic and kind to sensitive skin. Check each product description for the exact materials.

Yes - every Cami Citrine piece is 100% nickel-free and lead-free, and therefore hypoallergenic. Made on a 925 sterling silver base, our jewellery is kind to sensitive skin - on your ears, neck and fingers - so you can wear your favourites every day.

No, never. Every Cami Citrine piece is 100% nickel-free and lead-free on a 925 sterling silver base, so you can wear your favourites without worrying about green marks.

Our gold plated pieces are finished with a protective electroplated coating to maximise their wear. Like all gold plated jewellery, they need a little extra love - follow our jewellery care tips to get the most wear from your pieces. Many of our customers are still wearing their favourites day after day.

Our silver pieces are solid 925 sterling silver finished with a protective electroplated coating, so the colour won't naturally fade over time. Silver naturally oxidises, which can make it look a little darker - simply wipe it with a silver polishing cloth to bring back its original shine.

We want you to love your Cami Citrine pieces for a long time. If anything isn't quite right, email info@camicitrine.com.au with your order number and a photo - we're always here to help and we'll make it right for you.

Yes - every Cami Citrine handbag is vegan and animal-free. They come in a mix of materials and textures, and each product page lists the details.

We shoot every piece to look just like it will on you - on your ears, around your neck and on your hands - so you know exactly what you're getting. We photograph them up close and on the body to show their true colour, shape and scale, and our community often tells us their pieces look even better in person.

Our rings are moulded on a size 7-7.5 with an open band. How much a ring adjusts depends on the design: some adjust easily (about 2-3 sizes either side), while others are only slightly adjustable or barely adjust by design. Each product page says 'adjustable' or 'slightly adjustable' in its features, so check there before you order.

Check the features on the product page first - rings marked 'adjustable' can usually be eased about 2-3 sizes up or down, while 'slightly adjustable' designs only move a little. To adjust, squeeze or open the band gently and evenly, rather than bending one spot back and forth. As jewellery is final sale for hygiene reasons, we can't accept returns for fit, so reach out before you order if you're unsure and we'll happily help.

More than you'd think! Our community raves about how much our bags hold - many fit a laptop, all your work essentials or a whole day's worth of stuff, and lots of customers use theirs as a travel carry-on. Sizes vary by style, so check each bag's dimensions and pockets on the product page to find the right one for you.

Take your pieces off before you shower, swim, exercise, wash your hands, apply lotion or sleep, and keep perfume and harsh soaps away. Store them in an airtight container and give them a gentle polish with a soft jewellery cloth when needed.

We recommend taking it off - water, salt, chlorine and soap can wear the plating faster. That said, lots of our community wear their earrings every day, showers included, and still get great wear out of them. Taking your pieces off helps them last the longest, but it's not a must.

We ship worldwide from Sydney, Australia. Orders usually leave our warehouse within 1-2 business days (a little longer during sales and peak periods), and you'll get tracking once your order is on its way. For shipping costs, free shipping thresholds and express options, see our Shipping & Returns page.

For US, UK and NZ orders, duties, taxes and tariffs are included at checkout, so there's nothing more to pay on delivery. For other countries, duties may be payable on arrival.

International parcels can sit at customs for a few days without an update. If yours seems stuck, email info@camicitrine.com.au with your order number and we'll chase it for you.

First, check with your neighbours and any safe place your parcel may have been left, then contact the carrier. If it still hasn't turned up, email info@camicitrine.com.au with your order number and we'll help.

If your order includes a pre-order piece, we'll ship everything together once all items arrive. The estimated dispatch date is in the "Details" section of the product page.

For hygiene reasons, all jewellery sales are final, including for ring fit. If something arrives damaged, contact us within 48 hours of delivery and we'll help.

Yes - full-price handbags and caps on Australian orders can be returned for store credit within 7 days of delivery, unworn and in original packaging (return postage is on you). International orders are final sale. Email info@camicitrine.com.au to start a return.

All sale and bundle items are final sale.

Our free VIP list and the best way to shop Cami Citrine: first dibs on new releases, early access to public sales with a secret password, private sales, invites to pop-ups and special events, and 10% off your first order. Join the Cami Club.

You have 30 minutes after placing your order to change your order or update your address. After that, your order is processing and we can't make changes - we'd need to place a new order for you, and an order change fee may apply. Please double-check your details at checkout.

Not at the moment. As we've grown, our team of two moved fulfilment to a warehouse partner so your orders ship faster, and they can't add notes or wrapping. Every order still arrives in our signature packaging - perfect for gifting.

You can pay in instalments at checkout with Afterpay or Shop Pay Installments - split your order into interest-free payments (Shop Pay Installments offers 3 or 4 payments on eligible orders from $50). We also accept Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay and Google Pay.

Your Cami Citrine gift card code is emailed to you - simply enter it at checkout to redeem. Gift cards are valid for 3 years from purchase.

Many favourites do come back! Add the piece to your wishlist and we'll let you know when it's back in stock.

For customer service, email info@camicitrine.com.au with your order number and any photos - we aim to reply within 48 hours on business days. For PR, collaborations and UGC, email haz@camicitrine.com.au. See our Contact Us page for more.